FREQUENTLY ASKED QUESTIONS
What is the minimum order quantity (MOQ)? +
Our MOQ is 1 piece for most products — including 360 photo booths, LED dance floors, and magazine photo booth boxes. Perfect for new rental businesses starting out.
Can I mix different products in one order? +
Yes. You can combine different products in a single shipment — for example, 1 overhead 360 booth + 2 sets of LED dance floor tiles.
How do I place an order? +
Submit an inquiry via the form on this site or contact us on WhatsApp. Our team will respond within 24 hours with a formal quote and guide you through the process. We do not accept online payments.
Do you support dropshipping? +
Yes. We ship directly to your end customers with neutral packaging (no supplier branding) on request. Ideal for event equipment resellers.
Does Event Golden offer OEM/ODM customization? +
Yes — full OEM and ODM service including custom colors, logo branding, size adjustments, and packaging design. Lead time is 7–15 business days after sample confirmation.
Can I get my logo on the products? +
Yes. Logo customization is available on most products at no extra cost for standard orders. Options include full-color printing, vinyl wrap, and engraving depending on the product.
What sizes are available for the 360 photo booth platform? +
Available platform diameters: 68cm (1–2 people), 80cm (2–3 people), 100cm (3–5 people), 115cm (5–7 people), and 120cm for commercial/rental grade. Custom sizes available on request.
Which countries do you ship to? +
We ship worldwide to 30+ countries including the USA, UK, Canada, Spain, Australia, UAE, Saudi Arabia, and Southeast Asia. Ask if your country isn't listed.
How long does shipping take? +
Express (DHL / FedEx / UPS): 5–10 business days. Sea freight: 20–45 days. Orders from our US/EU warehouses ship within 1–3 business days.
Do you have warehouses outside China? +
Yes. We stock select popular items in US and EU warehouses. These ship within 1–3 days and avoid long customs clearance times.
Who pays import duties? +
Customs duties are the buyer's responsibility. We provide all export documents (commercial invoice, packing list, certificate of origin) to assist with customs clearance.
What payment methods do you accept? +
We accept T/T bank wire transfer, PayPal, Western Union, and Alibaba Trade Assurance. Payment details are provided after quote confirmation.
Is there buyer protection? +
Yes. Orders placed through our Alibaba store are covered by Alibaba Trade Assurance, protecting you if goods don't ship on time or don't match the description.
What certifications do your products have? +
Most electrical products carry CE and RoHS certification complying with EU standards. Certificates are available on request for customs and resale purposes.
What warranty is offered? +
360 photo booths: 2-year warranty. LED dance floors: 3-year warranty. Magazine booth boxes: 1–2 years. Free replacement parts and online video support during warranty.
Can I get a sample before bulk ordering? +
Yes. Sample cost is the unit price plus express shipping. The sample fee is fully refundable or deducted from your first bulk order.
How long does assembly take? +
360 photo booths: 10–20 minutes. LED dance floor (4×4m): 30–60 minutes. All products include numbered parts and step-by-step video installation guides.
What are the package dimensions for a 360 photo booth? +
Typical overhead 360 booth (100cm): packed weight ~39–50kg, package approx 85×22×96cm. Exact specs vary by model — contact us for detailed shipping dimensions.